Last updated: August 16, 2026
This Refund Policy explains the general approach to paid digital products and 1:1 booking services offered through Life of Priya.
Nothing in this Policy limits a refund, cancellation, withdrawal, warranty, or other consumer right that cannot lawfully be excluded.
Digital products can normally be delivered or made accessible shortly after a transaction is completed. Because access to a digital file or resource cannot always be meaningfully returned, paid digital-product purchases are generally final after access has been provided, subject to the exceptions below and any mandatory rights that apply.
A free digital product or an order reduced to zero by a discount does not involve a monetary payment to refund.
If you cannot access a free product that should be available in My Library, contact support so the access issue can be investigated.
Contact us if you experience a duplicate charge, cannot access a paid product after reasonable troubleshooting, receive a materially defective or unusable file, believe the delivered product is materially different from its description, or believe a transaction was unauthorized.
Eligibility for a refund or other remedy is reviewed based on the circumstances, transaction records, product access, payment-provider information, and applicable consumer rights.
Each 1:1 booking is subject to the cancellation, rescheduling, and refund terms presented in the booking experience and available with the applicable booking information.
The actions available to you may depend on the booking status, timing, payment status, provider processing, and the policy applicable to that booking. A booking payment is not automatically treated as non-refundable solely because payment has been completed.
If exceptional circumstances affect your ability to attend or use the available self-service options, contact support with the booking reference as soon as reasonably possible.
A missed 1:1 appointment may be handled according to the policy applicable to that booking. Contact support if exceptional circumstances prevented attendance.
If Life of Priya or the assigned host cannot provide a confirmed paid call, we may offer an appropriate rescheduling option or process a refund or other remedy where appropriate or required by the applicable booking policy or law.
Submit your request through our Contact page.
For a digital-product issue, include the account email and order information when available. For a 1:1 call, include the booking reference and explain whether the request concerns cancellation, rescheduling, attendance, payment, refund, or meeting access.
When a monetary refund is approved, it will normally be sent through the original payment method or provider. Payment-provider processing times may apply.
Access to a refunded digital product may be revoked where appropriate.
If you believe a charge is unauthorized or incorrect, contact support promptly. We may request information reasonably necessary to investigate the transaction and may cooperate with the applicable payment provider in handling a dispute or chargeback.
This Policy is intended to operate alongside applicable consumer-protection law. Where applicable law gives you a right or remedy that cannot be waived or limited by contract, that law prevails over any inconsistent part of this Policy.
