Support
Find answers about digital products, free downloads, payments, accounts, 1:1 calls, bookings, cancellations, rescheduling, and refunds.
Still need help?
Send a message with your order or booking information when available so we can understand the issue.
Contact SupportAdd the free product to your cart just like any other product. If your final cart total is zero, choose Add to My Library. No payment method is required, and the product will be connected to your signed-in account.
If an eligible discount reduces the final cart total to zero, checkout changes to Add to My Library. You do not need to submit a payment for that order.
After a completed purchase or eligible free acquisition, the product is added to My Library. Sign in with the same account and open My Profile → Library to access the files and tutorials available for that product.
Open My Library from your account, expand the product, and use the Download action beside each available file.
Yes. As long as your entitlement remains active and the resource remains available, you can return to My Library and access the product again.
Tutorials appear inside the corresponding product in My Library. If a tutorial is available, use the Open Tutorial action.
Confirm that you are signed in with the same Google account used for checkout. If the payment was successfully completed and access still does not appear, contact support and include your order details.
Completed orders may send a transactional delivery or receipt email to the email address associated with your account. Product files or access instructions may also be included when configured for that product.
Payment options depend on your selected currency, location, order, and the payment provider available at checkout. The checkout screen shows the methods available for that transaction.
Use the currency selector to view the currencies currently enabled by the store. Signed-in customers can also save a preferred currency in Account Settings.
Enter an eligible code in your cart. A code may apply to selected products, have an expiry date, or have other eligibility rules. The calculated discount and final total are shown before checkout.
The code may be inactive, expired, limited to certain products, or otherwise ineligible for the current order. If you believe a valid code is being rejected, contact support.
Open My Profile → Orders to review available order history, payment status, discounts, currencies, and totals.
Open the 1:1 call booking experience, choose an available date and time, provide the requested discussion details, review the call policy, and complete checkout when payment is required.
Use the timezone information displayed in the booking interface when selecting your appointment. Review the displayed date and time carefully before confirming the booking.
When Google Meet scheduling is available for the booking, the confirmed meeting information is shown with your booking and may also be included in transactional booking email. Open My Profile → Bookings to review your current booking details.
Open My Profile → Bookings. Your available upcoming and historical booking information is shown there.
Available cancellation and rescheduling options depend on the status of the booking and the policy presented for that booking. Open My Profile → Bookings to see the actions currently available to you.
Refund eligibility for a call is governed by the policy presented during booking, your booking circumstances, and any mandatory rights that apply. Review your booking details and the Refund Policy, or contact support if you need help.
A missed appointment may be handled according to the call policy presented for your booking. If exceptional circumstances prevented you from attending, contact support with your booking details.
Digital-product refund eligibility is explained in the Refund Policy. Because digital files can be delivered immediately, paid digital purchases are generally final after access is provided, subject to the exceptions and mandatory rights described there.
No, unless a product-specific license expressly permits it. Store digital products are generally licensed for the customer's personal use and may not be resold, redistributed, sublicensed, or publicly republished.
An account is used to associate orders, free acquisitions, My Library access, profile preferences, and 1:1 bookings with you. Some public parts of the site can be viewed without signing in.
Use the Contact page. For an order, include the order information if available. For a 1:1 call, include the booking reference and explain whether your question is about scheduling, cancellation, rescheduling, payment, or the meeting link.
